Frequently Asked Questions

Below are some of our frequently asked questions. If you have any other questions or concerns, please feel free to contact us.

  1. What are your hours?
  2. What is easy pay?
  3. Who is my customer service representative?
  4. What is a deductible?
  5. What is an independent agent?
What are your hours?
We are open Monday - Friday 9am -5pm
                        Saturday 9am-1pm

In addition, we are available by appointment.

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What is easy pay?
Easy pay or automatic withdrawal is a monthly billing plan where your premium is taken directly out of your checking or savings account.

Benefits of choosing this pay option is that you are able to select your own payment date and you save on the monthly invoice fees.

Easy-Convenient-No fees!

Please call our office today to sign up.

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Who is my customer service representative?
Your customer service representative is decided by your last name.
Letters A -L are serviced by Todd Kauffman.
Letters M-Z are serviced by Carre Decost.

Your customer service representative will be happy to assist you with the following:

Billing questions
Policy changes

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What is a deductible?
A deductible is the amount that you  pay out of pocket,  before the insurance company will pay any expense.

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What is an independent agent?
Independent agents are insurance agents who typically represent a number of insurance companies, or "carriers", and sell the products that most appropriately meet the needs of their clients. 

Independent agents differ from captive agents like State Farm or Allstate, because they work for their clients and not for the carrier.

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